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Questions about domain names answered here...
Changing your DNS server info.
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Can I pay with credit card, PayPal or do I need to issue a check?
div. of Dean-Martin.com, Inc.
3508 Guilford Springs Road
P O Box 864
Chambersburg, PA 17201
Below is a listing of questions
randomly asked by those shopping for web services. Be sure to address additional
questions to sales@eLiveHost.com
We currently accept major credit cards and also do payments through
PayPal. If you need to use a check we can do that also but it takes slightly
longer to process your order. Please contact sales@eLiveHost.com for
What is the difference between your $15 domain registrations and
$35 at other registrars?
The only difference is the ease of maintaining the recorded information.
All domain names are certified through a central database and once you register
it you have a unique identifier across the internet. When you register through
us you can use a versatile opensrs interface to make domain modifications
to your contact information or DNS servers.
What does it cost to transfer a domain name (with you, with Register.com
or with Network Solutions)?
There is no fee for transferring your domain to eLiveHost.com from Register.com
or Network Solutions.
Do you charge additional fees for using the
No. It is included in the package.
What is a virtual domain?
A Virtual Domain means having your own domain (http://www.your-name.com)
without having to install expensive server hardware and software. With a
Virtual Domain, you utilize our server's storage space and bandwidth, however,
you are still professionally represented via your own personal Internet
web address domain name (www.yourname.com) and by your own personal e-mail
address domain name (firstname.lastname@example.org).
What steps do I need to take to set-up a virtual domain at eLiveHost.com?
Simply signup with us by filling out a our online order
form or email us info@eLiveHost.com
with further questions..
What is the time needed to make space on your server available?
Space will be made available immediately upon your order acceptance! After
we receive payment confirmation you will receive a welcome email (usually
within an hour or so) via e-mail including your user-ID, password, and your
IP address. You can upload your files and have your site online by the time
all ISP nameservers are updated (typically 24-72 hrs)
Who is Network Solutions?
The Network Solutions is an independent organization responsible for holding
the registration and routing of Internet domain names.
Do you offer dial-up Internet access?
No, you will need local Internet access in order to maintain your website
and retrieve e-mail addressed to your site.
Does eLiveHost.com support Macintosh systems?
Sure. You can use the Fetch program to transfer files from your MAC to our
system. You can also use Telnet and the POP e-mail programs like Eudora, Claris
E-mail and Netscape Mail.
Whom can I contact if further questions
The easiest is to respond to our address: sales@eLiveHost.com.
Are your severs connected 24 hours a day, 7 days a week? If not,
when and why are they disconnected?
Yes. They are always connected and always monitored.
What web server do your servers run? (Apache,
What are your server types: NT? UNIX? Both? Other?
What version of Perl does eLiveHost.com use?
We use high speed Intel based computers running RedHat Linux. Most important
for web services are fast SCSI hard drives and 1Gig of internal RAM. For
some interesting info about our systems look here.
What do Autoresponders do and are they included? How many?
An autoresponder is similar to an alias, but it also will send an automatic
reply back to the sender. You can have an unlimited number of Autoresponders
for no additional cost.
What programs can be used to access e-mail (pine, elm, Netscape
All POP clients can be used-- any program which downloads the files from
our server onto your computer. You can use mail user agents which run on our
servers (such as pine), with a special configuration. You cannot use IMAP
Can I access my domain address with or without the "www"?
Yes, you will be able to access the domain address with or without the "www"
in front of the domain name.
What is an email alias and is it unlimited?
An e-mail alias means if you send mail to webmaster@eLiveHost.com, that address
is aliased to whomever needs to receive it. It can be one person or multiple
people, however you need it structured. It is unlimited--get as many as you
need for no extra charge!
Do you have a database system? Cold Fusion? mSQL? Other?
We use mySQL.
Do you have FTP and FTP Anonymous access?
Yes, we provide both FTP and FTP Anonymous access with the standard
and plus account.
Do you have a limit on the FTP transfer?
No. There is no limit. You can update your pages an unlimited amount of times,
at any time you wish.
Is a shell account included?
Due to security concerns we do limit access to the servers. Shell access
(SSH) is available by request and requires you to fax or mail a copy of
your drivers license to our office.
Do you use Netscape's SSL technology?
We use Apache-SSL which is several times more secure than Netscape SSL.
Can I run two cron tasks to update pages
Are your virtual servers able to work with old and text-mode browsers
such as Lynx, or will users with those browsers not find our index.html when
putting in only www.ourdomain.com (in other words, are they truly virtual)?
They are truly virtual--you get your very own IP address on the web server.
They will work with Lynx.
How many client sites are put on each web server? Do you move sites
to different servers if a given server has a high load? Is this monitored?
We do move clients according to demand. We keep the peak CPU load low on
I would like to know if you support
VRML 1.0 and 2.0 mime types wrl and mus?
We support these. You can set your own mime types with your .htaccess file.
Does each virtual server have its own
log files? We already have our own custom web stats apps, so what we really
need is the raw log files and not just summaries.
Yes. You have your own log files.
Do you provide a CGI-BIN personal directory?
Yes, a CGI-BIN is provided along with a variety of pre-loaded cgi scripts
on the server that you are free to use.
What is CGI access?
CGI scripts (Common Gateway interface) are used to provide things like counters,
form responses, guest books, and many other things. eLiveHost.com gives you
full CGI access for no extra charge! You can write your own scripts, install
someone else's, or use one of our preinstalled CGI scripts.
Which languages are supported in CGI (e.g.
Bourne shell, Perl, Java)?
Bourne, Shell, and Perl are all supported and available. eLiveHost.com does
not offer Java support at this time.
How can I manage my e-mail users (add/remove/update). How can I
setup mail redirection for my users?
To add or delete POP boxes, use Mail Manager http://yourdomain.com:2082
You redirect mail by editing the address, un-forwarding to the POP box (which
deletes it if that's the only reference to it) and forwarding to whatever
email address you desire.
Do you charge additional fees for hosting a secure web site?
No. It is a free standard feature.
Do you offer backward compatibility browser detection?
Can I set up forms for secure transmission?
Yes. There is no extra charge.
What cgi scripts are preinstalled?
formmail.pl and count.cgi
Does eLiveHost.com offer SSI?
SSI is on all of our servers. You just need to be sure that you call your files
with the .shtml extension.
Can we set up password protected areas with htaccess?
Yes you can.
May I promote my eLiveHost.com web site
with bulk email?
Spamming is in violation of our service agreement. There are legal
and ethical issues involved in mass mailing of unsolicited email. Any user of
our services who has sent a large number of unsolicited email will have their
account closed within 24 hours. A pro-rata share of their current contract will
Do you host foreign domains?
Yes we host all types of domains foreign and domestic.
Do eLiveHost.com servers support IMAP?
Our servers are not configured to be able to support
IMAP. IMAP is possible, however, for only the main username of the account.
We cannot provide any support other than turning on your access to IMAP.
If you would like this, please let us know where you connect from and we
will make an ftp connection to the server. We have to open a port for the
location/s that you can connect to the server from.